fmxdb Terms and Conditions

1. General Provisions

fmxdb is an online entertainment and gaming platform operated for users in Bangladesh. All services provided on this platform are governed by these terms and conditions.

• fmxdb reserves the right to change these terms and conditions at any time.
• Continued use of the platform after any changes will be considered your acceptance of the new terms and conditions.
• Users will be notified in advance by email in the case of significant changes.
• These terms and conditions have been prepared in the Bengali language and the Bengali version shall be considered final.

2. Eligibility and Age Requirement

The following conditions must be met to participate on the fmxdb platform:

• You must be at least 21 years of age. This platform is only for users aged 21 and above.
• You must be legally capable of using services of this kind.
• Each individual may open only one account. Operating multiple accounts is strictly prohibited.
• Providing accurate and truthful information at the time of account creation is mandatory.

3. Account Registration and Security

The following rules apply to creating and managing an account on fmxdb:

• All information provided at the time of registration must be accurate, complete and up to date.
• It is your responsibility to keep your account password and login details completely confidential.
• You may not allow any other person to use your account.
• If you suspect unauthorized access to your account, you must notify our support team immediately.
• A copy of your national identity card or passport may be requested for KYC (Know Your Customer) verification.

4. Deposit and Withdrawal Policy

The following rules apply to depositing and withdrawing funds on fmxdb:

• Minimum deposit amount: ৳100 (for each method).
• Minimum withdrawal amount: ৳500.
• Withdrawal processing typically takes 5 to 30 minutes.
• Accepted payment methods: bKash, Nagad, Rocket.
• Withdrawals can only be made through the same method used for the deposit.
• The name on the account and the name on the payment method must be the same.
• In the case of unusual transactions, fmxdb reserves the right to suspend a withdrawal and carry out verification.

5. Bonuses and Promotional Offers

Rules regarding fmxdb bonuses and promotional offers:

• Welcome bonus: 100% bonus on the first deposit, up to ৳8,000.
• Wagering requirement to withdraw a bonus: 15x (bonus amount × 15).
• Each bonus offer has its own terms and conditions, which will be stated on the relevant promotions page.
• If bonus abuse or fraudulent behavior is detected, the account will be cancelled.
• Another bonus cannot be accepted while one bonus is active, unless specifically stated otherwise.
• Under the VIP program, cashback benefits are available across five tiers: Bronze, Silver, Gold, Platinum and Diamond.

6. Gaming Rules and Fair Play

All gaming activities on fmxdb are conducted in accordance with the following policies:

• All games are operated on the basis of fair play principles and Random Number Generator (RNG) technology is used.
• The use of any kind of software bots, automation tools or attempts to gain an unfair advantage are strictly prohibited.
• Unfair agreements or collusion with other players is prohibited.
• If any manipulation is detected during a gaming session, the account will be suspended immediately.
• fmxdb does not alter the outcome of any game — results are determined entirely by the gaming software.
• In the case of any dispute related to a game, game logs and server records will be considered final evidence.

7. Prohibited Activities

The following activities are strictly prohibited on the fmxdb platform:

• Using this platform for money laundering or concealing the source of illegal funds.
• Creating an account using a false identity or another person's information.
• Opening multiple accounts to abuse bonuses.
• Attempting to find security vulnerabilities in the platform or hacking.
• Behavior that harms other users or harassment of any kind.
• Operating an account with false or misleading information.

8. Responsible Gaming

fmxdb places the highest priority on responsible gaming. We believe that gaming is a form of entertainment — it is never a solution to financial problems.

• Users can set their own deposit limits, session time limits and temporary breaks.
• There is an option to temporarily or permanently close an account (self-exclusion) if needed.
• If signs of gaming addiction appear, please contact us immediately.
• The use of parental control software is recommended for the protection of minors.

To learn more about responsible gaming, visit our Responsible Gaming page.

9. Privacy and Data Protection

fmxdb places great importance on protecting the personal information of its users.

• Your personal information will be used only for providing services and fulfilling legal obligations.
• Your information will not be sold or transferred to third parties, but may be provided to competent authorities if legally required.
• All data is collected and stored securely through SSL encryption.
• To learn more about our data management policy, read our Privacy Policy.

10. Dispute Resolution and Complaints

If any dispute arises between fmxdb and a user, the following process must be followed:

1. First, submit the complaint in detail to our 24/7 live chat or by email at [email protected].
2. Our support team will try to resolve the issue in the shortest possible time.
3. In the case of complex disputes, it may take time to review game logs and transaction history.
4. The final decision rests with the fmxdb authority and will be considered binding.

11. Limitation of Liability

fmxdb will bear no liability in the following cases:

• Interruption to a gaming session due to loss of internet connection or technical issues.
• Unauthorized access to an account due to the user's own negligence.
• Technical failures of third parties (payment gateways, internet service providers, etc.).
• Questions regarding the legality of online gaming under the laws of the user's own country.

We are constantly working to ensure the highest standard of service. However, unexpected technical issues can occur on any platform.

12. Account Closure and Cancellation

fmxdb may close or suspend any account in the following circumstances:

• In the case of a violation of these terms and conditions.
• If evidence of fraud or fraudulent activity is found.
• If KYC verification fails or false information is provided.
• An account may be closed at the user's own request.
• A specific process applies to accounts that have been inactive for an extended period.

Before an account is closed, an opportunity to withdraw any valid balance will be provided; however, any forfeitable amounts will be processed in accordance with the applicable rules.

13. Contact and Support

Contact us for any questions regarding these terms and conditions or the platform:

• Live Chat: Talk to us directly 24/7 (in Bengali).
• Email: [email protected]

These terms and conditions have been prepared by fmxdb and are effective from 2026. The latest version of this document can always be found at https://fmxdb.lat/terms-conditions.