fmxdb Privacy Policy Your Information Is Safe

Effective Date: January 1, 2026

1. Introduction and Scope of Policy

fmxdb ("we", "our") is a trusted online gaming platform in Bangladesh. This privacy policy explains what information we collect from you when you use the fmxdb website (fmxdb.lat) and related services, how that information is used, with whom it is shared, and what steps we take to protect your information.

By registering an account on this site or using our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and visit the FAQ page or contact our support team directly.

Our Commitment: fmxdb treats the privacy of your personal information with the highest importance. We never sell your information to third parties. All our data processing is secured through SSL encryption technology.

2. What Information We Collect

fmxdb collects various types of information to provide its services. Below is a detailed description of the different categories of information:

a) Identity Information

Full name (as per ID)
Date of birth (for age verification)
National ID number (for KYC verification)
Residential address
Nationality

b) Contact Information

Email address
Mobile number (including bKash, Nagad, or Rocket number)
Information provided through live chat

c) Financial Information

Payment method details (bKash, Nagad, Rocket)
Transaction history and amounts
Deposit and withdrawal records
Bonus and promotion related information

d) Technical Information

IP address and device identifier
Browser type and version
Operating system information
Cookie and session data
Site usage logs and activity

3. Purpose of Using Information

fmxdb uses your information only for specific and legitimate purposes. Below are the main purposes for which we use your information:

Account Management: Creating and maintaining your account, verifying login, and ensuring account security.
Service Delivery: Managing gaming, betting, transaction processing, and other related services for you.
KYC and Age Verification: Confirming the age of platform users (21+) and completing identity verification.
Fraud Prevention: Detecting suspicious activity, preventing money laundering, and protecting the security of the platform.
Customer Support: Resolving your issues and answering questions through 24/7 Bengali live chat support.
Notifications and Updates: Informing you about promotional offers, new games, and important service updates.
Responsible Gaming: Identifying problematic gaming behaviour and providing support in accordance with the responsible gaming policy.

4. Information Sharing and Disclosure

fmxdb never sells your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

Service Provider Partners

Payment processors (bKash, Nagad, Rocket), game software providers, and technology support providers may receive limited information — only for the purpose of delivering their specific services. All such partners operate under strict confidentiality agreements.

Legal Obligations

If disclosure of information becomes mandatory due to a valid legal order, court directive, or request from a government authority, fmxdb will comply with that obligation. In such cases we will make every effort to notify you as far as possible.

Security Reasons

Relevant information may be shared with the appropriate authorities to prevent and investigate fraud, money laundering, or other illegal activity. This is necessary for the protection of all users of our platform.

Business Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. In such circumstances we will notify you in advance and your privacy will be maintained to the same standard.

5. Cookies and Tracking Technology

fmxdb uses cookies and similar technologies to operate the website properly and to improve your experience.

Types and Uses of Cookies

Essential Cookies: Essential for operating the basic functions of the website. These are used for maintaining login sessions, security verification, and similar tasks.
Functional Cookies: Help remember your preferences and settings, such as language preference or game settings.
Analytics Cookies: Used to analyse site traffic, understand user behaviour, and improve service quality.
Security Cookies: Used to detect and prevent fraudulent activity.

Cookie Control: You have the option to block or delete cookies from your browser settings. However, this may limit some functionality of the site.

6. Data Retention and Deletion

fmxdb retains your information only for as long as is necessary to fulfil the purposes described in this policy.

Account Information

Retained for as long as the account is active and, after closure, as required by legal obligations.

Financial Records

Transaction and financial information is retained for a specified period even after account closure.

Support Records

Customer service conversations are kept for a limited period for quality control and dispute resolution.

Data Deletion

At the end of the retention period or upon your request, information is securely deleted.

7. Your Rights and Choices

fmxdb believes that every user should have full control over their personal information. To that end we ensure the following rights:

Right of Access:
You may request a copy of the information we hold about you at any time. Contact our support team.
Right to Rectification:
If any of your information is incorrect, you may request that it be corrected.
Right to Erasure:
Where there is no legal obligation to retain it, you may request deletion of your information under certain conditions.
Right to Object:
You may object to marketing communications or certain types of data processing.
Right to Portability:
You may request that certain information be provided to you in a structured format.

To exercise these rights or for any questions, contact our support team 24/7 via live chat or email.

8. Data Security Measures

fmxdb uses industry-standard security technology and practices to protect your information. Our security infrastructure is continuously monitored and updated.

SSL Encryption

All data transmission is secured through SSL (Secure Socket Layer) encryption, which protects against third-party access.

Firewall Protection

Advanced firewalls and intrusion detection systems protect our servers and databases from cyber attacks.

Access Controls

Through strict internal access control policies, only authorised staff can view your information.

9. Protection of Minors

fmxdb strictly does not apply to persons under the age of 21. Our platform is for users aged 21+ only. An age verification process is in place at registration and we do not knowingly collect any information from minors.

If we become aware that a person under the age of 21 has registered on our platform, that account will be closed immediately and the associated information will be deleted. We request parents and guardians to monitor their children's online activity.

To learn more about the protection of minors, visit our responsible gaming page.

10. Policy Changes and Updates

fmxdb reserves the right to change this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

The "Effective Date" at the top of this page will be updated.
A notification will be sent to registered users by email or through live chat.
A notice may be displayed on screen after logging in to the site.

Continued use of the platform after the updated policy takes effect will be considered as your consent to the new policy. If you object to a change in policy, please contact us.

11. Contact Us

For any questions, concerns, or requests regarding your information related to this privacy policy, please contact us:

Live Chat: 24/7 Bengali live chat support — log in to the site for instant assistance.

Email: [email protected]

Response Time: For privacy-related requests we aim to respond as quickly as possible.

For General Questions: Visit our FAQ page — answers to common questions can be found there.

This privacy policy should be read together with the Terms and Conditions of fmxdb.lat. Together the two documents form the complete legal framework for use of our platform.